724-843-5500

FAQ

What are the time periods available for renting items?
Are there running time limits on the equipment?
How are additional charges calculated on rented items that are returned later than the DUE IN TIME on the rental contract?
What is Damage Waiver?
Do you have delivery and pickup service, and is there a charge?
Can I reserve items?
What identification is required to rent items?
How old do I have to be to rent items?
How and when do I pay?
Do you offer open accounts and what are the payment terms?
Are Deposits required?
Do I have to clean items before they are returned?
Do I have to return rented items at a certain time?
Do I have to pay rental charges for the total time I have items in my possession?
What are the advantages of renting?
Do you have a rental-purchase plan?

What are the time periods available for renting items?

Items are available for rent on an hourly basis (usually with a minimum of 4 hours), by the day, week, and 4 week periods. Some items have a rate that includes up to a 3-day period. Following is a definition of the rental periods.

NOTE: MANY RENTAL ITEMS HAVE RATES FOR ADDITIONAL DAYS THAT ARE SIGNIFICANTLY LOWER THAN THE FIRST DAY RATE.

NOTE: AVAILABLE RENTAL PERIODS VARY BY ITEMS RENTED

Hourly: This rate applies during the hours our store is open, usually with a minimum of 4 hours, and is not available for items not returned by closing time the same day.

Overnight: Rent items after 4:00 PM on a weekday and return the first hour of business the following morning.

Day: 24 consecutive hours, except Saturday. You must return rented items by closing on Saturday.

NOTE: MANY RENTAL ITEMS HAVE RATES FOR ADDITIONAL DAYS THAT ARE SIGNIFICANTLY LOWER THAN THE FIRST DAY RATE.

Week: Any consecutive 7-day period.

4-Weeks: Any consecutive 4-week period.

Party, Wedding, and Event Item Rate: The rate quoted is usually for a 3-Day rental period.

Weekends:
Friday: Rent items during the last hour of business on Friday and return the rented items during the first hour of business on Monday and you are charged for 2 Days.

NOTE: MANY RENTAL ITEMS HAVE RATES FOR ADDITIONAL DAYS THAT ARE SIGNIFICANTLY LOWER THAN THE FIRST DAY RATE.

Saturday: Rent items during the last hour of business on Saturday and return the rented items during the first hour of business on Monday and you are charged 1 Day.

Holidays: The same as Weekend periods, you are charged either 1 or 2 days for items rented over the Holiday depending on what day the Holiday falls on. You must return rented items by closing on the business day prior to the Holiday for the DAY rate.

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Are there running time limits on the equipment?

Yes, rental rates are based on actual running time, as measured by hour meters on the equipment, of 8 hours per Day, 40 hours per Week, and 160 hours per 4-Week rental period. The running time calculation is used in combination with the Day, Week, and 4-Week rental period described in “What periods of time can I rent equipment”. Charges for additional “running time” hours are calculated as follows:

Day: 1/8th of the daily rental rate for additional hours over 8 hours.

Week: 1/40th of the week rental rate for additional hours over 40 hours.

4-Week: 1/160th of the 4-week rental rate for additional hours over 160 hours.

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How are additional charges calculated on rented items that are returned later than the DUE IN TIME on the rental contract?

Hourly: You will be charged for the total time the item is in your possession times the hourly rate not to exceed the DAY rate.

Overnight: You will loose the benefit of the reduced overnight rate and be charged the DAY rate.

Day: You will be charged on the basis of 1/6th of the DAY rate per hour not to exceed the Day, or if available, the reduced second Day rate.

Week: You will be charged on the basis of 1/5th of the Week rate.

4-Week: You will be charged on the basis of 1/20th of the 4-Week rate.

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What is Damage Waiver?

D & G Rent-Alls rental agreement holds the customer totally responsible for all loss or damage to rented items. Damage Waiver reduces your responsibility for loss or damage to rented items with some limitations and responsibilities on the customer’s part. The Damage Waiver rate is 8% of the rental rate, however, some items are higher. The Damage Waiver charge is automatically added to your rental contract unless you specifically request and sign off that you do not want Damage Waiver at the time you first rent an item. Open account customers must request and sign a form that states they do not want Damage Waiver. This is only an explanation of Damage Waiver and does not constitute the full agreement between D & G Rent-Alls and the customer. The full Damage Waiver clause is printed on our rental agreement. Damage Waiver is not insurance.

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Do you have delivery and pickup service, and is there a charge?

Yes we offer this service for an additional charge. The rate is based on the distance we travel form our store location and the type and quantity of items being rented. Please contact D & G Rent-Alls for a price on delivery and pickup to your location.

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Can I reserve items?

Yes you can reserve most items without a reservation deposit. There are items, generally Party and Wedding items, that require full payment in advance to reserve and these payments are not refundable or transferable for any reason. You can reserve items as far ahead as you like, however, we ask that you be considerate and notify us if you plan to cancel you reservation.

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What identification is required to rent items?

You must have three forms of identification. Required means of identification are a valid photo driver’s license, a valid registration for the vehicle you drive to our store, and a valid major credit card.

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How old do I have to be to rent items?

18 years of age.

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How and when do I pay?

D & G Rent-Alls accepts cash, checks, debit cards, and MasterCard, Visa, American Express, and Discover credit cards. When you pay with a check we require two checks, one for the rental charges and one for the deposit.
All charges are payable in advance.
We do offer open accounts for commercial customers who submit the necessary credit information and meet our requirements. See “Do you offer open accounts and what are the payment terms”?

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Do you offer open accounts and what are the payment terms?

We do offer open accounts for commercial customers who submit the necessary credit information and meet our requirements. The payment terms are net 30 days with a finance charge of 1.5% per month on balances not paid in 30 days.
Generally, unless you have an established business location in our geographic area, we asked that you use a credit card for payment.

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Are Deposits required?

Yes a deposit in addition to the rental fees is required. The minimum deposit is $20.00 but varies with the equipment type and the customers address.

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Do I have to clean items before they are returned?

Yes you are responsible for returning rented items in the same condition they where in when you took possession of them.
You must take into consideration the time it may take to clean the item you rented as this is part of your rental time and is not an excuse for returning late without being charged for additional rental time or not cleaning the item because you may be late and charged for additional rental time. D & G Rent-Alls charges an hourly labor rate of $50.00. This is the basis that is used to calculate the cleaning charge that will be assessed.
Please be considerate of the next customer who will rent the item and D & G Rent-Alls!

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Do I have to return rented items at a certain time?

Yes you are charged for the total time the rented item is out of the possession of D & G Rent-Alls not just the time you used the equipment. You sign a rental agreement that specifies an out time and a due in time for a rental rate applicable for that period. If the rented item is returned later than the due in time, you will be charged according to the “How are additional charges calculated on rented items that are returned later than the DUE IN TIME on the rental contract?”

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Do I have to pay rental charges for the total time I have items in my possession?

Yes you are charged for the total time the rented item is out of the possession of D & G Rent-Alls not just the time you used the equipment. You sign a rental agreement that specifies an out time and a due in time for a rental rate applicable for that period. If the rented item is returned later than the due in time, you will be charged according to the "How are additional charges calculated on rented items that are returned later than the DUE IN TIME on the rental contract?"

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What are the advantages of renting?

Think! The original purchase cost is only the beginning of the cost of ownership

1. Minimum inventory – Ownership can be very expensive when equipment is idle. Hey, you bought it because the rental charge was going to be ½ of the purchase price, you used it once, and now it sits never to be used again.
2. Right equipment for the job – Eliminate the hidden costs of inefficiency due to the use of the wrong size or type of equipment.
3. Storage – Where are you going to keep all that Stuff you want to own?
4. Breakdowns – All equipment is subject to breakdowns. However, when rented equipment breaks down idle time is minimized through replacement by D & G Rent-Alls.
5. Maintenance – Rented equipment includes full maintenance. You can forget about the costs of a repair shop, spare parts inventory, and record keeping.
6. Equipment obsolescence – Ownership of equipment involves the risk of rising labor costs and slower job completion time due to owning worn, obsolete models when new, better, faster models are available from D & G Rent-Alls.
7. Disposal costs – Yes you can always sell your purchased equipment after you have finished using it. But what about your time and the cost involved in the sale? Isn’t time one of our most precious possessions today? When you rent you simply return the equipment to us, you’re done.
8. Cost control – Knowing the true cost of owned equipment is difficult. Rented equipment offers you just one cost figure, the rental invoice.
9. Inventory costs – Ok, you purchased all that stuff and took it to the job site, now who will be in charge of keeping track of the equipment and how will they do this. When you rent we will invoice you on a periodic basis, which will remind you that you have the equipment. Our equipment is well identified and less subject to pilferage and as soon as you are done with the rented equipment it can be removed from the job site.
10. Conservation of capital – Renting can free up capital for other more profitable uses and borrowing may be easier due to a better ratio of assets to liabilities.

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Do you have a rental-purchase plan?

No. However, we will consider certain situations as they arise. You must contact us during the initial rental period for any consideration on our part to allowing you to apply rental charges to the purchase of the item rented.

In other word, just because you rented an item for an extended time and paid substantial rent charges does not automatically entitle you to say you want to purchases the equipment and believe you will pay some minimal charge for this purchase.

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